An Evaluation Of The Contributions Of E-Hailing Transport Services To Entrepreneurship And Sustainable Development In Thohoyandou, Vhembe District, South Africa

Abstract

The outbreak of the COVID-19 pandemic held the whole world captive, with many
businesses closing their operations. It has also transformed the landscape of
transport services and disparities in their provision. On the other hand, the
pandemic has opened the door for new and expanded youth business opportunities
in the thriving e-hailing transport services. This aligns with SDG 11.2, which
provides access to a safe, affordable, and sustainable transport system for all during
the pre- and post-COVID-19 pandemic. The study adopted a qualitative approach
to gather in-depth information on e-hailing transport services by young
entrepreneurs in Thohoyandou, Vhembe District, South Africa. Due to the
challenges that COVID-19 has caused for the ride-hailing business, empirical
research was necessary. A non-probability purposive sampling method was used to
select youth aged 18-35 in the e-hailing transport service sector. The study's
findings show that many young drivers have a relative advantage and compatibility
to secure a flexible source of income through full-time or part-time work. However,
the workplace remains unstable because of increased competition, commission
rates, unmarked streets, impassable roadways, and fuel prices. This was
compounded by the high unemployment rates brought on by the closure of
numerous enterprises owing to the pandemic and the absence of consumers who
were afraid to use public transportation during COVID-19.